Effective date: November 3, 2026
Charlottesville Generators respects your privacy. This policy explains how we handle information provided through our website, inquiry forms, remote quote assessments, and customer communications.
Information we collect and use
When you request help, we collect your name, email, phone number, service address, service interest, message, and consent choices. If you complete a remote assessment, you may also provide property details and photographs. We use this information to respond to your request, prepare estimates, arrange appointments, provide generator installation, maintenance and repairs, and maintain customer records.
Website systems and analytics or advertising tools may collect technical information, such as device information, IP addresses, page visits and cookies. You can manage cookies through your browser settings. Restricting cookies may affect some website features.
SMS communications and consent
Our optional SMS program covers inquiry follow-up, appointment reminders, estimates, and service or project updates. You opt in by selecting the separate, unchecked SMS consent box on our website or through another documented consent process. Providing a phone number or submitting an inquiry alone does not enroll you in SMS. Consent is not a condition of purchase.
Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. You can also call (434) 326-4564 for help. After opting out, you will receive no further program messages except a confirmation of your request. See our Terms of Use & SMS Terms.
Sharing and protection of information
We do not sell or rent personal information. We may use service providers for hosting, email, messaging, remote assessments, and other operations needed to fulfill your request, and disclose information when required by law.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties, except service providers that support delivery of the messaging service and are permitted to use it only for that purpose.
We restrict access to customer records and use reasonable safeguards. No online system is completely secure. We retain records as needed to handle requests, provide services, document consent and opt-outs, and meet legal obligations.
Your choices and other websites
Contact us to request access, correction or deletion of your information, subject to applicable recordkeeping requirements. Links to other websites, including remote assessment services, may have separate privacy policies. Our services are not directed to children under 13. Contact us if you believe a child has submitted personal information.
Updates and contact
We may revise this policy and will post the updated effective date here. For privacy questions or requests, contact Charlottesville Generators, Charlottesville, Virginia, at (434) 326-4564 or through our contact form.